Privacy Policy
How we collect, use, and protect your information when you visit the site or place an order.
Last updated: 14 May 2026
This Privacy Policy explains how aisoundtracklab collects, uses, and protects information when you visit the site or place an order. By using the site, you consent to the practices described below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most recent revision date appears at the top of this document.
How We Collect Your Personal Information
Information You Provide Directly
We collect contact details including name, address, phone number, and email address. We gather order information such as billing address, payment confirmation, and order history. Account information collected includes username, password, and security questions. The brief details you submit for your soundtrack project (project type, genre, mood and emotion, track length and similar) are also retained against your order. Customer support inquiries containing user-provided information are stored as well.
Information Collected Automatically
When visiting the site, we automatically collect device and browsing behavior data. This encompasses IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies for this collection.
Information from Third Parties
We may receive information about users from third parties including payment processors, analytics providers, and advertising partners who support our business operations.
How We Use Your Personal Information
We use collected information to process transactions and manage accounts. We send order confirmations, receipts, delivery notifications, and account-related emails. We deliver marketing communications and promotional offers (you may opt out at any time). We improve and personalize the site experience, detect and prevent fraud and abuse, and comply with legal obligations while providing customer support.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant advertising. You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.
Sharing Your Personal Information
We share information with service providers like payment processors (Authorize.Net), email providers, and hosting services. We share with legal authorities when required by law, court order, or to protect user rights and safety. We may share information during mergers, acquisitions, or asset sales. We do not sell your personal information to third parties.
Security and Data Retention
All payments are processed using secure 256-bit SSL encryption. We do not store full credit card numbers on our servers — card details are tokenised by Authorize.Net at the moment of checkout. We retain personal information as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law.
Children's Privacy
Our services are not intended for individuals under sixteen years old. We do not knowingly collect information from children and will promptly delete it if discovered.
Your Rights and Choices
You may access your personal data, request data correction, request data deletion, opt out of marketing communications, request restriction of processing, and request data portability. These rights can be exercised by contacting us at the address below.
Contact Information
Aurelia Prime INC
5050 Quorum Dr, Suite 700, Dallas, TX 75254
Phone: (737) 257-0726
Email: support@aisoundtracklab.com